Frequently Asked Questions (FAQ)

Here we’ve listed the most common questions we receive through our chat.
Feel free to reach out if you have any other questions by clicking here (=

1. IS LUMINOUS LANE A SAFE STORE?
Yes!! We use top-tier technology to protect your privacy and ensure complete customer security.

2. DOES MY PURCHASE COME WITH A WARRANTY?
All products sold by us come with a warranty.
Learn more about our warranty policy by clicking here.

3. ARE THE PRODUCTS ORIGINAL?
We only work with original products from reputable sources. Just like major brands such as Nike, Apple, and Samsung, we source our products from the most innovative and tech-driven countries such as Singapore, China, Hong Kong, and South Korea.

4. DOES LUMINOUS LANE OFFER FREE SHIPPING TO ALL OF BRAZIL?
Yes! Regardless of your city, we ship nationwide with free shipping.

5. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We start processing your order as soon as your payment is confirmed, which may take 1 to 3 business days.
After that, your product is shipped by our international suppliers to the address you provided at checkout.
The delivery time is 10 to 45 business days from the date it is posted via Correios (Brazilian Postal Service).

6. WILL MY ORDER NECESSARILY TAKE 45 BUSINESS DAYS TO ARRIVE?
No!! That’s the maximum delivery time — in most cases, you’ll receive your order much earlier.
Learn more about our shipping by clicking here.

7. ARE ALL PRODUCTS SHIPPED INTERNATIONALLY?
Yes, most of our products are exclusive and shipped internationally.
All imported goods are subject to customs duties and postal dispatch fees.
As an online platform, we are not responsible for paying these fees. Therefore, if applicable, they are the full responsibility of the customer.

Our team is committed to helping with customs clearance and documentation, and when necessary, we’ll try to reduce the fees individually for each customer.

8. DO ALL ORDERS INCLUDE A TRACKING NUMBER?
Yes, ALL our orders come with a tracking code.
You can check your order via our website by clicking here or through the Correios website.

9. WHAT IS THE GIFT THAT COMES WITH SOME PRODUCTS?
The gift included with some products is a R$30 (BRL) gift voucher.
It is transferable and can be used by the customer or given to a friend or family member.

10. I PLACED MORE THAN ONE ORDER — WILL THEY ARRIVE TOGETHER?
If your purchase includes multiple items, they may arrive in separate packages and on different dates, while still respecting the overall delivery time mentioned above.

11. MY ORDER ISN’T MOVING OR BEING UPDATED — WHAT SHOULD I DO?
It’s normal for tracking to take some time to update after your order arrives in Brazil, due to customs clearance procedures.
Even so, feel free to contact us so we can give you more information via email: